If you're able to scan, then the issue is resolved. Change the Destination F older to a different folder. Special characters are those that are not 0 to 9 or A to Z.Ħ. Remove any of those characters or browse to a different destination folder. Verify that there are no special or foreign characters in the File Name or Destination Folder field. Click on the tab for the type of scan you are performing.ĥ. Scanning from the Scan Button: Click on Configuration → Button Settings → Device Settings → Device Scan Settings. Scanning within ControlCenter: Click on Configuration → Button Settings → Scan and select the scan type that you would like to configure. Do one of the following depending on whether you're scanning from within ControlCenter or using the scan option on the machine: Click the CC4 icon in the task tray and then click Open.įor Windows 7 or later, if you find the or button on the taskbar, click or button and check if the 'CC4' icon is showing.ģ. If you can scan in other applications, then continue to part 1 step 2 to troubleshoot the ControlCenter.Ģ. Instead, you will need to troubleshoot the scanner driver using an 'Unable to Scan' solution based on your operating system and connection type. If you cannot scan in other applications, then this solution does not apply. Attempt to scan into another application such as PaperPort. Part 2: Verify the ControlCenter Settingsġ. If you're still unable to scan, go to part 2. If you're able to scan, then the issue is resolved. Attempt to scan or install the software again. To re-enable the service, click the toggle button to turn the service On.Ħ. Click the toggle button to turn the service Off. Scroll down and click Manage Controlled folder access.ĥ. Click Virus & threat protection settings.Ĥ. Click → Windows Defender Security Center.ģ. How to disable Windows Defender Controlled folder accessġ. View All Brother Care Program Eligible Productsĭon't see your model number? Click here to enter it and find related answers.View All Refurbished - Sewing & Crafting.View All Refurbished - Fax Machines & Scanners.

Cannot access controlled folder access